Frequently Asked Questions
How does Fleet Companion's payment system work?
Fleet Companion uses a secure escrow payment system powered by Stripe. When you accept a vendor's quote, payment is held in escrow until the service is completed. For Premium members, we cover costs upfront and you settle with us on flexible terms. A 10% platform fee is automatically deducted from each transaction.
What areas does Fleet Companion currently serve?
We currently serve all of Southern California with our network of 450+ verified vendors and are rapidly expanding throughout California. Our goal is to provide statewide coverage by 2025, with plans for nationwide expansion based on demand and vendor network growth.
How does Fleet Companion verify its service providers?
All vendors undergo rigorous KYC (Know Your Customer) verification including business license verification, insurance confirmation, background checks, and performance reviews. We continuously monitor vendor ratings and can remove providers who don't maintain our quality standards.
How quickly can I get help through the Fleet Companion app?
Yes, the Fleet Companion app is free to download and use. Free members can access our full vendor network, request services, compare quotes, and make payments. Premium memberships add benefits like upfront cost coverage, discounted rates, and ad-free experience, but core functionality remains available to all users.
Can I customize reports and dashboards for my team?
Yes! You can fully customize dashboards and reports to highlight the metrics that matter most to your business, making it easy to keep your team aligned and informed.
What types of services can I request through the app?
The app covers all major trucking needs including emergency roadside assistance, towing services, mobile mechanics, tire repair and replacement, fuel delivery, battery services, lockout assistance, and routine maintenance. You can also request specialized services like DOT inspections and compliance support through our vendor network.
